Shipping & Delivery

FREE SHIPPING

We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in Greece by Hellenic Post Office and in USA by USPS.

SHIPPING TO OVER 200 COUNTRIES

We are proud to offer international shipping services.

LOST/MISSING PACKAGES

Our Pet Snails is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.

SHIPPING TIME

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	7-25 Business days
Canada, Europe	7-25 Business days
Australia, New Zealand	10-25 Business days
Central & South America	10-25 Business days
Asia	10-25 Business days
Africa	15-35 Business days

 

Max delivery time – 45 business days.

*This doesn’t include our 1-4 day processing time.

*All shipping times exclude clearance/customs delays

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 1-2 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.