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FAQ

1) What is delivery time to the USA?
7-25 Business days

2) Will snails survive such a long journey?
We send them in a "sleep position" and can stay that way for months.

3) How can I wake them up and what food they need?
With your snails we send useful information about everything as well as a video link on how to wake them up.

4) How big are snails?
Ιn the description below each snail we write exactly their size.

5) What will happen if the snails do not survive?
This is very rare to happen but in this case you send us photos to find out what happened and we can send you new snails or your money back.

6) Where can I track my order?

You will receive an e-mail with the tracking number.
You can track your package here:

https://www.parcelmonitor.com/track-it-online

or here:

https://tools.usps.com/go/TrackConfirmAction_input

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